20 November, 2015

CSS Corp - Pool Drive on 21 Nov 15 - 2014 & 2015 Batch @ KSREI - Reg.

Dear students,

Batch: 2014 & 2015 only

Venue: KSR EI

Date: 21.11.2015

Registration Process:

Ø  ICTACT Placement drive 2015 is exclusively for the Students of Institutions across the state of Tamil Nadu 
Ø  There is no cost/fee for students, institutions for this placement drive organized by ICTACT  
Ø  The details of the students participating in the drive should be mailed in the attached format to saravanan@ictact.inksreiplacement@gmail.com 


Support Engineer

Graduates / Post Graduates from any stream

Note: No Backlogs while joining
Tech Skills
Fundamentals of Networking, Computer Hardware & Operating Systems

Soft Skills
Excellent communication skills

Job Responsibility
Resolving Technical Queries for International Customers

Work Location
Chennai / Outstation Candidates need to relocate to Chennai

Work Timing
USA - Time Zone (Rotational Night Shifts)

Rs. 1,89,324 PA

Role Summary

Responsible to handle customer queries / issues through Voice and/or Non Voice transactions to the best of customer’s satisfaction

Indicative Activities

Handle customer queries / issues through phone or email
Understand the customer issue & trouble shoot the problem. Effective handling of customer queries and ensure customer satisfaction

Adhere to process and ensure queries that are not resolved are routed to the next level

Manage Customer Satisfaction, Issue Resolution and transaction handling time as per specified goals

Responsible to adhere to schedule

Ensure schedule adherence

Transaction Documentation 
Ensure all transactions are documented in alignment with the specified process

Participate actively in Team activities
Participate in Knowledge acquisition and Knowledge Transfer sessions

Contribute towards Process & Project development

Participate in Team building activities

Ensure Process Compliance

Maintain high level adherence to policies, procedures and processes

Selection Process:

·         Group Discussion / Extempore
·         Communication Assessment
·         Technical Assessment- Assess on basic computer literacy

·         Please Inform candidates to carry 1 Passport Size Photo and a   resume copy

Infosys Campus Connect Daily K10 : 2019/059

Dear All Dear Professor, Greetings from Infosys Campus Connect Team!!! Free Courses 1.         Business English ...