IBM India Pvt.Ltd-Pooled Campus-GTS SD- Sona College Of Technology

IT Help desk - Technical Support Associate (100% voice program)
- Provide Technical solutions to the external customers
- Awareness of basic networking concepts and technologies.
- Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Understanding of operating systems, Windows 2000/NT/XP, configuration options and Troubleshooting
- Browser Support - Internet Explorer
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client - Outlook, Notes etc..
- Skilled in commercially standard software applications and major desktop operating systems.

**This role is NOT into BPO domain.

Job Location : Bangalore , Hyderabad

Shift : Yes ( Should be Flexible)

General Skills and Criteria .
• Must have good communication skills
• Must have knowledge on Computer Hardware and Networking concepts
• Must be willing to work in Shifts

Eligibility Criteria : Any Graduate (10+2+3), Any Post Graduates, Diploma Holders (10+3)
Note : No Restriction on Percentage .

CTC :

Freshers - 2 to 2.5 Lakhs ( 2011 Passouts )
Candidates with exp upto 12 Months - 2.5 to 3 Lakhs ( 2010 Passouts with exp )

Interview Process -

Step 1 : Group Discussion
Step 2 : F2F interview ( We will check candidates communication skills in detail )
Step 3 : V & A Test

Mandatory documents to be carried for the interview :

1. Photo ID Card ( Driving License / Passport / Voter ID card / College ID proof )
2. Marks Sheets
a. Highest Degree (for all the semesters)
b. XIIth
c. Xth
3. Degree Certificate/s
4. Resume
5. Passport Size Photo