Dear students,
Batch: 2014 & 2015 only
Venue: KSR EI
Date: 21.11.2015
Registration Process:
Ø ICTACT Placement drive 2015 is exclusively for the Students of Institutions across the state of Tamil Nadu
Ø There is no cost/fee for students, institutions for this placement drive organized by ICTACT
Ø The details of the students participating in the drive should be mailed in the attached format to saravanan@
JOB DESCRIPTION
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Designation
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Support Engineer
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Qualification
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Graduates / Post Graduates from any stream
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Note: No Backlogs while joining
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Tech Skills
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Fundamentals of Networking, Computer Hardware & Operating Systems
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Soft Skills
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Excellent communication skills
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Job Responsibility
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Resolving Technical Queries for International Customers
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Work Location
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Chennai / Outstation Candidates need to relocate to Chennai
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Work Timing
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USA - Time Zone (Rotational Night Shifts)
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CTC
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Rs. 1,89,324 PA
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Role Summary
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Responsible to handle customer queries / issues through Voice and/or Non Voice transactions to the best of customer’s satisfaction
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No
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Responsibilities
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Indicative Activities
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1
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Handle customer queries / issues through phone or email
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Understand the customer issue & trouble shoot the problem. Effective handling of customer queries and ensure customer satisfaction
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Adhere to process and ensure queries that are not resolved are routed to the next level
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Manage Customer Satisfaction, Issue Resolution and transaction handling time as per specified goals
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2
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Responsible to adhere to schedule
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Ensure schedule adherence
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3
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Transaction Documentation
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Ensure all transactions are documented in alignment with the specified process
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4
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Participate actively in Team activities
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Participate in Knowledge acquisition and Knowledge Transfer sessions
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Contribute towards Process & Project development
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Participate in Team building activities
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5
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Ensure Process Compliance
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Maintain high level adherence to policies, procedures and processes
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Selection Process:
· Group Discussion / Extempore
· Communication Assessment
· Technical Assessment- Assess on basic computer literacy
· Please Inform candidates to carry 1 Passport Size Photo and a resume copy
